Refund & Cancellation Policy

At Nippon X, we strive to provide exceptional travel experiences while maintaining a fair and transparent cancellation policy for our customers. This Refund & Cancellation Policy explains the conditions under which bookings may be cancelled, modified, or refunded. By making a booking through nipponx.jp, you agree to this policy.

Unless otherwise stated on a specific tour or custom itinerary, the following cancellation policy applies to all bookings made through Nippon X. Refunds are processed using the original payment method whenever possible.

24 hours or more before departure

Customers who cancel at least 24 hours before the scheduled departure time are eligible for a 100% refund.

Less than 24 hours before departure

Bookings cancelled within 24 hours of the scheduled departure are non-refundable.

No-show

Customers who fail to arrive at the designated meeting point or departure location without prior notice will be considered a No-Show, and no refunds will be issued.

Custom-designed itineraries may require advance payments to hotels, transportation providers, attractions, or other suppliers. Cancellation terms for custom itineraries may differ depending on the services reserved. Where different cancellation conditions apply, they will be clearly communicated to the customer before payment is completed and will take precedence over this general policy.

Customers wishing to modify a confirmed booking should contact us as soon as possible. Changes are subject to availability, operational feasibility, and any fees imposed by third-party suppliers. Additional charges may apply if the revised booking has a higher price or supplier amendment fees.

Nippon X reserves the right to cancel or reschedule tours due to circumstances including, but not limited to: severe weather conditions; natural disasters; earthquakes; typhoons; government travel advisories or restrictions; transportation disruptions; public safety concerns; insufficient participant numbers; operational requirements; and events beyond our reasonable control.

If Nippon X cancels a tour before departure, customers will be offered one of the following options: a full refund; an alternative tour of equal value (subject to availability); or rescheduling to another available date. No additional compensation will be payable beyond the refund of amounts paid to Nippon X unless required by applicable law.

Many tours continue to operate in light rain or ordinary weather conditions. Tours will only be cancelled where weather conditions make operation unsafe or impractical. The decision to cancel due to weather rests solely with Nippon X after considering safety, local conditions, and operational requirements.

Customers are responsible for arriving at the designated meeting point on time. Late arrivals may miss the departure of the tour. If a customer misses the tour because of late arrival, transportation delays, or personal circumstances beyond the control of Nippon X, the booking will generally be treated as a No-Show and will not be eligible for a refund.

Customers are responsible for obtaining all required travel documents, visas, identification, and any other entry requirements. Refunds will not be issued where a customer is unable to participate due to missing or invalid documentation.

If a customer is unable to participate due to illness or injury, they should notify Nippon X as soon as possible. Refund requests based on medical circumstances may be considered on a case-by-case basis and may require supporting documentation. Approval is at the sole discretion of Nippon X unless otherwise required by law. Customers are encouraged to purchase travel insurance that covers medical cancellations.

Approved refunds are generally processed within 5 to 10 business days after confirmation. The time required for the refunded amount to appear in your account depends on your payment provider or financial institution and may take additional time. Refunds will be issued to the original payment method whenever possible.

If you believe there has been an error with your booking or payment, please contact Nippon X before initiating a payment dispute or chargeback. We are committed to resolving issues promptly and fairly. If a chargeback is initiated after services have been provided in accordance with our Terms and this policy, Nippon X reserves the right to submit relevant booking records, communications, and transaction information to the payment processor to assist in resolving the dispute.

Unless otherwise stated: promotional discounts have no cash value; gift cards are non-refundable; and promotional codes cannot be redeemed for cash.

Where your booking includes services provided by independent third parties, such as hotels, transportation providers, restaurants, or attractions, portions of your booking may be subject to the cancellation policies of those providers. Where applicable, Nippon X will communicate any additional cancellation conditions before your booking is confirmed.

Nippon X shall not be liable for cancellations, delays, or interruptions caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, strikes, civil unrest, war, transportation disruptions, extreme weather, and utility failures. In such situations, we will make reasonable efforts to provide alternative arrangements or refunds where appropriate.