Privacy Policy

Business Name: Nippon X; Website: https://nipponx.jp; Business Address: 埼玉県川越市大字安比奈新田17番地3; Email: info@nipponx.jp; Phone: +81 70-9155-3313; Country: Japan; Company Registration Number: 3030001169845.

This Privacy Policy applies to: visitors to our website; customers booking tours; individuals contacting us by email, phone, or contact forms; users subscribing to newsletters or promotional communications; and business partners making enquiries.

Depending on how you interact with us, we may collect the following categories of information.

Personal identification information

Full name; nationality where required for bookings; date of birth if required; gender where relevant; passport details only where required for specific services; and emergency contact information.

Contact information

Email address; telephone number; billing address; and country of residence.

Booking information

Tour selections; travel dates; number of participants; special requests; dietary requirements; accessibility needs; and accommodation preferences.

Payment information

Payments are processed securely through trusted third-party payment providers and Nippon X does not store your complete credit or debit card information. We may receive limited payment-related information such as payment status, payment method type, transaction ID, and billing name.

When you use our website, we may automatically collect: IP address; browser type; device type; operating system; referring website; date and time of access; pages visited; time spent on our website; and language preferences. This information helps us improve our website and protect against fraud and security threats.

Our website uses cookies and similar technologies to: remember your preferences; maintain website functionality; improve website performance; analyze visitor traffic; enhance user experience; and protect website security. You may disable cookies through your browser settings; however, some website features may not function correctly.

We use your information to: process bookings; confirm reservations; provide customer support; communicate about your tour; send booking confirmations; arrange transportation or accommodation where applicable; respond to enquiries; improve our services; detect fraud; comply with legal obligations; maintain internal records; process refunds; resolve disputes; and send promotional communications (only where permitted or with your consent).

Where the GDPR applies, we process personal information on one or more of the following legal bases: performance of a contract (e.g., providing booked tours); compliance with legal obligations; legitimate business interests; your consent (where required); and protection of vital interests.

We do not sell your personal information. We may share your information only when necessary with: payment processors; transportation providers; hotels; activity operators; local guides; IT service providers; website hosting providers; government authorities where legally required; legal or regulatory authorities; and professional advisers such as accountants or lawyers. Each third party receives only the information reasonably necessary for the relevant service.

As a Japan-based company serving international travelers, your personal information may be transferred to or processed in countries outside your country of residence when necessary to provide our services. Where required by law, we implement appropriate safeguards for such transfers.

We retain personal information only for as long as necessary to: complete your booking; provide customer support; comply with legal obligations; maintain accounting records; resolve disputes; and enforce agreements. When information is no longer required, it is securely deleted or anonymized.

We implement reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, accidental loss, misuse, alteration, disclosure, and destruction. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

If you subscribe to our newsletter or marketing updates, we may send you information about new tours, travel promotions, seasonal offers, and company news. You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us at info@nipponx.jp.

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children without the consent of a parent or legal guardian where required by law. If we become aware that we have collected such information improperly, we will take reasonable steps to delete it.

Subject to applicable law, you may have the right to: request access to your personal information; request correction of inaccurate information; request deletion where legally applicable; request suspension of use in certain circumstances; and request disclosure of how your information is handled. Requests may be submitted to info@nipponx.jp. We may need to verify your identity before responding.

If the GDPR applies to your personal information, you may have the right to: access your data; rectify inaccurate data; erase your data ("right to be forgotten"); restrict processing; object to processing based on legitimate interests; data portability where applicable; withdraw consent at any time (where processing is based on consent); and lodge a complaint with your local data protection authority. Exercising these rights may be subject to legal exceptions.

Our website may contain links to third-party websites, including payment providers, social media platforms, or tourism partners. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The revised version will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after changes become effective constitutes acceptance of the updated Privacy Policy.